Digital 5.0 - Experience

Your customer's digital footprint is worth its weight in gold

Analysts believe that post pandemic, customer service will be the key differentiator between a business and their competitors. The key to change is to work on building a digital transformation from the bottom up. The goal must be to focus on user journeys.

At TAMC SDN BHD We use advanced design thinking tools on user data and leverage on our proprietary frameworks on behavioral economics to help you may sense of the ever-changing customer expectations.

Our engagement models promote out-come driven approach, where we co-invest along with our clients.

Moving from data to actionable insights

A leading web content manager’s research has cited that 53% of modern companies are dissatisfied with their analytics abilities. Our experience suggests most businesses seem to see their analytics approach failing or the returns on the initial investments increasingly diminishing.

Cross-industry studies show that on average, less than half of an organization’s structured data is actively used in making decisions—and less than 1% of its unstructured data is analysed or used at all. More than 70% of employees have access to data they should not, and 80% of analysts’ time is spent simply discovering and preparing data.

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Industry recommendation is to implement AI technologies to help improve data collection and personalisation efforts. AI and chat-bots are already changing the way businesses crunch data and personalize conversations with customers, and it’s only a matter of time before this practice is widespread.

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At TAMC we recommend circular technology usage to gain insights from data.

Are you ready to take the leap from visual analytics to intelligent systems?

The future of store-front

Do your customers jump from channel to channel when making a purchase?

If conventionally you have depended on in-person sales or physical store-front, this would have changed a lot for you due to COVID19.

Our clients today are increasingly providing multiple sales channels while simultaneously building their support into a one-stop-shop that enables fluid customer service from all touchpoints.

At TAMC SDN BHD Our approach is to help you identify the omni-channel dependency in the customer journeys of your individual products and help take bold and progressive steps forward.

We also provide advisory services in identifying the optimal social channels, payment, api, trading and other transaction, financial system integrations.